Terms & Conditions | Full Service Catering Cleveland Ohio

Michaud's Catering & Event Center
Terms and Conditions

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Michaud’s is a family owned and operated catering establishment that has been pleasing customers since 1933.  When you* contract with Michaud’s, you take a great step toward making your event the wonderful occasion that you dreamed it could be.

We very much appreciate your commitment to us; and, in return, we commit to you to have our facility, our equipment, our food and our highly experienced staff ready when promised to provide you and your guests with the precise event that you expect.  It is very important to understand, however, that we alone cannot do everything that makes your event a wonderful memory.  By your contract, you enter into a partnership with us to produce your event; and, if we each do our part, we know, from all of our years of experience, that the result will be wonderful.

The following are the Terms and Conditions of the Contract.  They are a part of our contract; and they clarify our obligations and your obligations.  It is vital to the success of your event that you become familiar with these Terms and Conditions and that you understand that they bind you and us.

Pre Event Obligations

Your obligations to us, up to one month before your event, are few and easily specified.  Your room deposit is to be made to us at the time of the signing of our contract.  Subsequent payments of the same amount are to be paid in January, February and March in the year of your event.  If your event is in one of those months, you will only be billed up to that month.

In the final month before your event, you must complete all three of the following. The absolute latest date for completing all three of the following is one week before your event:

  1. Your final balance must be paid in full.  We accept Cash, Checks, Master Card, Visa, Discover and American Express.
  2. To determine your final balance, we must have your final guest count and final menu selections.
  3. If you are having assigned seating, your seating chart must be turned in; and your chart count must be the same as your final guest count.  (n.b. If you wish, we will provide standard table numbers; but we do not provide or print out or fill out any individual place cards.)  Details for arrangement of the tables within your room must also be turned in; and any outside linens, table runners, overlays, etc. that you want used instead of our standard linens must also be in our hands.

*Throughout this document, “you” , “your”, etc. means you, the customer.  “We”, “our”, etc. means Michaud’s, its agents and employees.

On the day before your event, you may bring your decorations and your alcoholic beverages into our facility (but not before that day).  If your room is not in use on the day before your event, you may come in and oversee the placement of your decorations within your room.

Event Day Obligations

Food

To meet our responsibility to provide your party with carefully and properly prepared, wholesome, as well as delicious, food, we require your compliance with our food policies.  We provide all food for your event.  No outside food of any sort is allowed to be brought into our facility for consumption in our facility with the exception of your cake if you have one and with the further exception of a homemade food or pastry item if, prior to the occasion, we have discussed and agreed upon your dispensing of the item and agreed upon your rental cost for sufficient separate display tables for setting out the item.  You are responsible for the actual setting out such item(s), for providing all of the plates, eating utensils, napkins, etc., that you need to have, and for the actual serving of the item(s).  We are not responsible for the quality or safety of any food item that we do not prepare and/or serve.   All outside food must be labeled from where it was provided from.

Your cake can be brought into your party room at noon on the day of your event.  We are not able to store your cake in our coolers.  It will have to remain in your room from the time that you bring it in.  Also, our employees are instructed not to handle your cake in any way until the ceremonial cutting of your cake at your event.  They will not place flowers on your cake or decorate it in any way.

With the exception of your cake and any agreed upon other homemade item to be taken home, no food is allowed to be taken out of our facility.  We will always have plenty of food for your guests to eat at your event; but there never are any “leftovers.”

Food will be served at the pre-agreed upon time to serve.  Any delay in serving will reduce food quality and extensive delay can cause a risk of harm to the consumer of the food.  In the event that you do not or cannot allow us to commence the serving of food at the pre-agreed upon time you agree not to hold us responsible for any deterioration in the quality of the food or for any claimed illness, injury or death alleged to be the result of any delay in serving that was not caused by us.  The buffet will be removed 30 minutes after the last table is called or served.

Alcoholic Beverages

You must provide all liquor, wine, champagne, beer and other alcoholic beverages of any type (hereinafter “alcoholic beverages”) to be consumed at your event.   All of your alcoholic beverages remaining at the end of your event must be taken home by you at the end of your event.

Safety & Security

You must follow all state and local laws regarding the dispensing of alcoholic beverages.  In addition, you specifically agree that you and your guests will not provide any alcoholic beverage to a minor or to any person of any age who is, in our opinion, intoxicated.  In addition, you must also comply with all local and state laws concerning the use of drugs; and you agree to cooperate and assist in efforts to have all of your guests comply with all state and local liquor laws, drug use laws,fire department regulations and all other laws and regulations that require persons to conduct themselves in a safe and civil manner.  You acknowledge and accept the obligation and right of Michaud’s to maintain good order and to involve the Strongsville Fire Department, EMTs and/or Police Department if circumstances require the assistance of such authorities to prevent harm to you or to your guests or to Michaud’s agents or employees or to the property of any of the foregoing.

You must cooperate with our closing of your event.  The ending times for bar service and music must be strictly adhered to.  Unless arrangement for overtime is made and paid for (see Charges), you must vacate your Room one-half hour after the ending time for bar service and music.  The latest ending time is midnight.  If you are not certain to be personally present at closing time, you must designate a particular person in your party to assist us, if necessary, in advising your guests that they must promptly leave the premises when the agreed closing time is reached.

While we do take numerous steps to protect our employees and property and while we will Cooperate, to the limited extent that we can, in your efforts to protect your guests and their property, you have the primary responsibility for your safety and security and the safety and security of your guests and their property at your event.  We are not responsible for any personal injuries or property damage caused by you, by your guests or by your entertainers or by others that you have hired to work at your event.  We are not responsible for any personal injury or illness or property damage or loss which is not reported to our staff during your event.  You must arrange for the safeguarding and eventual removal of all property that is brought onto Michaud’s property by you, your guests and hires.  We will not be liable for any damaged, missing or lost property including, but not limited to: cameras, cell phones, electronic equipment or devices of any kind, other types of equipment or devices, presents, jewelry, money, clothing, mementoes, purses, wallets, vehicles or property within vehicles, etc., unless the damage to or loss of the property was provably caused by our employee or agent.  Any property items found by us or turned over to us after your event will be held by us for retrieval by the owner for a period of one month from the date of your event.  You agree to indemnify us for any loss we may have, including reasonable attorney’s fees, due to a claim against us by a third party arising out of any failure by you to comply with any of your obligations under this contract.

Nothing in the foregoing is intended to absolve Michaud’s, its agents and employees from any legal liabilities that properly attach to our conduct or activities.  We carry a Comprehensive General Liability Policy, with a company licensed to do business in Ohio, with a $1,000,000.00 per occurrence limit.  If you request one, we will provide you with a certificate that verifies that this insurance coverage is in effect.

We warrant that all of our services shall be performed by personnel possessing at least the highest level of competency consistent with the standards of our industry.  We provide this warrant in lieu of all other warranties, express or implied, and as the sole warranty extended by this contract.  The value of our services is fixed for you and for us by the payment terms of this contract.

Changes

Fortunately, many events proceed from the signing of the contract through to the completion of the event without any significant changes.  When a need or a desire for a change does come up, what happens depends upon when a change request is made relative to the date of your event.  Our planning for your event has to be very long range; and, as the date of your event approaches, it becomes ever more difficult and more expensive to make a change.

Appended to this document is a schedule of charges, including change charges, that is a good guide for you to use in developing your own estimate of what a change would cost.  Once you have decided to request a change or changes, please contact us immediately to let us know your requests, to discuss the cost, and to agree upon the terms of payment for the changes.   Please note that there are certain time deadlines for making changes; and changes simply cannot be made after those deadlines.  We reserve the right to withdraw from this contract in the event that you attempt to change any of the basic event elements after everything has been agreed upon at your final appointment.

Occasionally, but not often, we will have to make a change.  Our most common need to change an item arises from a market lack of a food item.  In the event that we need to make such a change, we will make every effort to reach you and discuss the change.  However, this comes up so last minute at times that we may have to acquire a comparable substitute without consulting you.

Also, we occasionally make cosmetic changes to our rooms, the general premises and the court yard between the time of the signing of your contract and your event.  We will advise you of any such changes that alter the color or shape of your room.  No changes that we make, be it food or décor or anything else, will increase the agreed upon price of your contract.

Cancellation

You may cancel your event at any time; however, you will be responsible for paying us the full agreed upon contract price if your cancellation is less than 6 weeks before your event.  We will not take any steps to cancel an event due to your decision to cancel it, unless and until we receive a cancellation notice from you in writing accompanied by payment of your full balance due.   If we do not hear from you at all, we must assume that your event is going forward; and we are obligated by the contract to put the event on as scheduled.   Your final bill will be calculated upon your “working balance” (see Charges) if no final appointment is ever held.

Cancellations made between six weeks and one week before an event will result in the refunding, from your fully paid balance, of any costs savings that we have (such as food or wage expenses that are not committed to be paid) due to the cancellation. We do not begin to try to determine refunds until we have received your fully paid balance.  Interest due plus any and all costs that we incur in collecting the full balance will add to your balance and thereby reduce your refund, if any.  Cancellations a week or less before the event are too late to enable us to save any expenses; and they will produce no refund.

Cancellations prior to six weeks before your event must also be in a writing received by us; but no additional payment is required.  We will retain the initial room deposit plus the mandatory January, February and March payments.  We shall also immediately attempt to rebook the room for your event date; and, if we succeed in doing that, we will refund only the deposit payments received less a $300.00 cancellation charge.  If we are not able to rebook the room, there will be no refund.

Any refund will be sent to the person or jointly to the persons who have signed the contract within 30 days of the time the refund becomes due.   Refunds to credit card accounts will only be in the net amount actually received by Michaud’s from that card company.  You can call us weekly to inquire about the rebooking of your room.

We may not cancel your event for any reason other than your failure to make timely payments of the amounts that you are required to pay us under this contract.  If we are required to cancel your event due to a missed payment, we will inform you in writing of the cancellation; and there will be no refund of any amount for such a cancellation.

Neither you nor we can be held responsible for the failure of an event to occur as scheduled due to circumstances over which we have no control, such as floods, fire, strikes, riots, etc.  In any such case, we would only be entitled to recover our actual preparation expenses incurred from your deposits on hand if the calamity prevents you from going forward but not us.

General Provisions

Any controversy arising between you and us under this contract shall be submitted to Mediation prior to being placed in a court for resolution.  In no event shall either party be entitled to any recovery from the other party for lost opportunity or profits, consequential, special or punitive damages except for the specified charges agreed to herein above.  Under this contract, Michaud’s  shall not be held liable for more than the lesser of: 1.) the actual, direct, legally recognized damages, if any, proven to have been sustained by the Customer; or 2.) the sum of the charges paid or payable by the customer to Michaud’s under the contract.  All claims based upon an allegation that Michaud’s failed to provide any service or product of the quality, quantity or timeliness required, are limited to a refund of those amounts actually paid by the customer for the allegedly inferior service or product.

The laws of Ohio shall govern this contract and the interpretation of it.  If a dispute is to be litigated in court, it shall be litigated in an appropriate court in Cuyahoga County, Ohio.

This contract is personal to the party or parties signing the contract.  No part of the contract may be assigned to any other person.  It is a contract which binds each of the parties signing it (and his or her executor, administrator and heirs) jointly and severally as well as individually.

Schedule of Charges

Standard Room Deposit Charges:* (with Minimum & Maximum Guest Counts):

Clarion Room $300 50-126+HT Celebrity Room $300 50-148+HT
Westin Room $400 50-176+HT Holiday Room $400 125-200+HT
Carlyle Room $500 125-264+HT Dubonnet Room $500 150-260+HT
Regency Room $600 150-315+HT Grand Ballroom $600 250-800+HT

*The room deposit charge for the banquet room that you select is to be paid at the time our contract is signed.  An additional deposit charge is due by January 25th, an additional deposit charge by February 25th and the final deposit charge by March 25th, unless your event is in one of those months, in which case the unpaid deposit charge will become a part of your final bill.

Room Rentals: (One Time Charge)

Clarion $400, Celebrity & Westin $500, Holiday & Carlyle $600, Dubonnet & Regency $700, Ballroom $1000.

Our courtyard, if not already reserved, or a separate room can be reserved for a Courtyard or Separate Room Ceremony for a non-refundable fee of $300.00.

Services Charges

Our charges to you, for the vast majority of the many services that we will be providing to you for your event, are determined by multiplying your guest count by the dollar amount/guest that you agree to pay through the “Michaud Package” that you select.  Your guest count includes every person attending your event that is over the age of three (3).  The final cost of your Michaud Package will be individually determined after the final menu details of your event and your final guest count are set during the last month before (and no later than one week before) your event.  However, at the time our contract is signed, you should have at least an approximate guest count to enable you to select the appropriate room for your event and to estimate the approximate overall cost of your event (referred to as your “working balance”).  Until your final menu selections are made, we will use a $30.00/guest multiplier to determine your working balance.  If your event requires that no menu is to be selected, your working balance is your estimated cost of the event. A consideration in your room selection is that each room has a minimum and a maximum guest count.  The lowest minimum guest count is 50.  There is a charge of $19.00 for each person that your final guest count falls below the minimum number for your Room.  Children three years old or younger cannot be counted toward your minimum number.  Also, the maximum for your Room can not be exceeded for any reason.

Change Charges

Date Changes

You can change the date of your event without any charge if you give us at least 365 days written notice of your new date.  Changing your date between 365 days and 180 days before your event is subject to a $500.00 charge.  Changing your date less than 180 days before your event is subject to a $1,000.00 charge.  All such changes, however, are subject to the availability of the date that you would like; and any price changes which we have put into effect prior to your change request are applicable to the change.  Date changes may also change Package prices.  All new charges due to these changes are due and payable at the time of the change request.

Room Changes

If your event is more than 365 days away, you may change rooms (subject to your requested new room not already being booked) at no cost other than the additional deposit and monthly payment costs, if any, of the room that you would like to have.  Any change of room less than 365 days before your event is $75.00 plus the additional costs of your new room selection.  All charges due to a room change are due and payable at the time of the change request.

Package Changes/Series

Michaud's packages are identified by a series. The package series are the numbers, years, or letters in the upper right corner of the packages. Package changes within your series are possible only up to one week before your event. You must stay within your series for package changes. You cannot change to a different series whether our prices increase or decrease once your contract has been signed and you have paid your booking deposit.  Your final package costs do include a 15% service charge and applicable taxes.  If you are a tax-exempt organization, please provide us with your documents at the time of the signing of the contract so that we can run your account appropriately.

Incidental Charges

Final Guest Count

If the actual number of guests at your event exceeds the final guest count agreed to at your final appointment, we will make every effort to seat and serve the extra guests.  However, each additional guest will cost $10.00 plus basic agreed upon per guest charge.   Furthermore, we cannot guarantee that the extra guests will have all of your menu selections.   Finally, lack of room space, furniture, place settings, and other such circumstances may make it impossible for us to accommodate some extra guests – particularly if there are more than 10.  Charges arising from extra guests are to be paid before the event ends. An actual guest count number less than your final guest count does not result in any refund.

Overtime

The contract specifies your bar closing time and the time that your music ends; and you are allowed one-half hour after the later of those times to vacate your Room.  In the event that you desire to have some overtime, you must pay $600.00/hour for your overtime which begins at the time your bar is closed and your music is over.  The overtime payment must be made at the event and in cash.

Interest

Any and all amounts not fully paid when due bear interest at the rate of 1.5% per month.

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